Return & Refund Policy

Returns and refunds

We want you to be confident about the cookware you bring home. This page explains how returns and refunds are handled for orders placed directly with TIFLI.

Last updated: 1 August 2026.

Eligibility

• The request is raised within the window communicated at the time of order confirmation.
• The product is unused, in its original packaging, with all accessories and documentation.
• Proof of purchase is available.

Products damaged through use, misuse, excessive heat or unsuitable cleaning are not eligible for return.

Damaged or incorrect items

If you receive a damaged, defective or incorrect item, contact hello@tifliglobal.com within 48 hours of delivery with photographs. We will arrange a replacement or a refund once the item is verified.

How to raise a request

• Write to our support team with your order reference and the product name.
• Attach clear photographs of the product and the packaging.
• Our team will confirm eligibility and share pickup or return instructions.

Refund processing

Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing time depends on your bank or payment provider.

Purchases from retailers

For products bought from an authorised retailer, distributor or marketplace, that seller's return policy applies. Our support team can help you identify the right channel.